Drop App Review 2024: Pros, Cons & How It Works

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Every time I go to the mall, I’m reminded of why I love shopping online.

I hate sitting in traffic, trying to find a parking space, and standing in long lines. The crowds don’t generally help the experience, either.

Online shopping is the opposite. Plus, with online shopping, you can easily comparison shop to find the best possible deal. You can take your time and look for extra discounts, promo codes, or coupons without feeling rushed or claustrophobic.

Some apps have also made it easier to earn even more from your online purchases. They let you earn extra cashback on your transactions and redeem those rewards for money or gift cards.

But with so many apps on the market, it can be confusing to figure out which one is best. Read our Drop review to see if this cash-back app should join your arsenal or if you should avoid downloading it.

What is the Drop App?

Drop is an app that offers rewards when you shop and then purchase something through the app. It works on the same premise as other cash-back sites and apps and is available on both iPhone and Android devices. You can also add a credit card to your Drop profile so you’ll get credit when you shop online and in store.

Free Price Earn cash back with a linked card.
DollarSprout Rating No receipt scanning required.

Drop is an app that rewards users for spending at select retailers. Choose your top offers to earn rewards at the places you shop most often. Then spend as usual and earn cash back automatically. Exchange your points for gift cards to places like Netflix, Starbucks, and other favorites.

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  • Free and easy to use
  • Automatic rewards
  • Works with credit and debit cards
  • Cash back for shopping you already do
  • Can choose from popular retailers like Lyft, Safeway, and Macy’s
  • Can redeem points for gift cards
  • Available on both iPhone and Android devices
  • Comes with browser extension


  • Payment in gift cards only (no cash option)
  • Limited cash-back options
  • Only works if you pay by card
  • Negative reviews regarding customer support
  • Have to submit email address through app to get browser extension

Is the Drop App Legit?

earn rewards for everyday spending and get a $5 bonus with drop

While it is legit, The Drop app has a 2.5 out of 5 score on Trustpilot with 13 reviews. It also has an F rating from the Better Business Bureau with three reviews.

There have been 15 complaints in the last 12 months. On the other hand, Rakuten, one of Drop’s top competitors, has a 4.6 Trustpilot score with more than 12,000 reviews.

The main complaints are that rewards are hard to redeem and customer service isn’t very helpful. If you do choose to use this app, proceed with caution.

How Does Drop Work?

The Drop app helps you get cash back on everyday purchases. Here's our Drop Review.

The Drop app works similarly to other cash-back sites. You open the app, scroll down for a retailer, click on its link, and then buy something. Drop will show how many points you may earn for shopping on a certain site or with a specific retailer.

Download the app

First, you’ll download the app and then register for a free account. Either an email address or a Facebook account can be used for registration.

Select five merchants to earn ongoing points

Drop will ask you to choose the retailers you use most. My list included Safeway, Urban Outfitters, Lyft, Walgreens, and Whole Foods. Once you create an account, you’ll be able to see the wider list of Drop retailers which includes:

  • Starbucks
  • Lululemon
  • GrubHub
  • Uber
  • Nike
  • Warby Parker
  • ASOS
  • BarkBox

Link credit card accounts

Next, Drop will show you the most popular banks and ask you to link your credit card. You’ll have to log in to your credit card account and receive a special verification code to prove it’s yours. If you don’t have a credit card, you can link your debit card instead.

Redeem rewards

Drop App

Once you have enough rewards, you can redeem them for retailer gift cards. When you log on to the Drop app, you’ll see a list of retailers with their respective point totals. For example, Gap pays out 30 points for each dollar spent while Instacart pays out 5 points.

Currently, there’s no option to get the money back as cash or direct deposit.

Earn extra points with referral codes

If you refer people who download the Drop app, you can earn an extra $5 per referral. Your friend will also get an extra $5 in their account. Remind them that they’ll need to add in your special code when they open their account.

This is a great way to earn extra rewards because you don’t have to buy anything. You can share this code on your social media profiles or in an email. The referral code only works for up to 10 friends, so if more than 10 try to use it, they won’t be able to.

The $5 is added to your account when the friend creates their account, confirms their email address, and links their card.

Related: Capital One Shopping vs. Honey: Which Cash Back Browser Extension is Better?

Drop App FAQ

Using Drop is fairly simple, but there are still some things you should know before signing up.

Can I still earn credit card rewards while using Drop?

It’s not clear if using Drop will affect your ability to earn credit card rewards, but it doesn’t seem like it should. You may have to call your personal credit card issuer to find out.

How does Drop make money?

Drop makes money when you buy something through its app. The retailer gives Drop a percentage of what you spent, which it then passes along to you. This is similar to how other cash-back apps and websites make money.

Do Drop points expire?

Drop points never expire, so you can earn points and redeem them when you want.

How long does it take to receive rewards?

How many points you earn depends on your shopping history and how often you use the Drop app. Drop claims that the average user redeems their first reward within two months.

How does Drop use my personal information?

Drop may use your personal information to do market research or recommend products or services. The company says it only uses your information to provide more personalized recommendations and to verify the transactions. Drop may share user data, but it will be anonymous and not have names attached.

Related: 13 Companies That Pay You for Your Data

Is the Drop app safe?

The Drop app uses the same encryption that your bank does, so you don’t have to worry about hackers stealing your credit card information. You can also enable two-step verification and add your phone number to the Drop account so you’ll receive a text verifying any changes to your password or account settings.

Who should use Drop?

If you do a lot of online shopping, you’re probably missing out on rewards by not using Drop or a similar cash-back service. This app can help you get money back on purchases you were already planning to make.

However, if you shop too much or already spend too much money, then using Drop might encourage you to spend more than you can afford.

Drop Alternatives

Drop isn’t the only cash-back app on the market. There are many Drop alternatives you should research before downloading Drop on your phone.


Rakuten is the premier cash-back shopping app. You can use Rakuten via the mobile app or on your desktop. Install the browser extension and Rakuten will notify you when there’s cashback on the site you’re on.

Rakuten pays out in cash every quarter and includes thousands of retailers such as Amazon, Target, and Macy’s. Link your credit card with Rakuten to get rewards when you shop in store.

Rakuten also has a travel deals section where you can search for hotel and vacation rentals, rental cars, flights, and vacation packages. Everything available on the Rakuten travel page will also offer cashback.

Related: DollarSprout’s Rakuten Review


Ibotta is primarily a cash-back app for grocery store purchases, but it also supports other retailers like iTunes, eBay, and Best Buy. Consumers can check Ibotta before going shopping to see if there are any extra coupons in addition to the cash-back offers.

There are a few ways to earn cashback with Ibotta. Either scan your receipt after your purchase or link a store loyalty card to receive your rewards automatically. Ibotta is one of the best ways to earn points by buying essentials like food, household items, and toiletries.

Related: DollarSprout’s Ibotta Review


You can earn Shopkick points by scanning products, buying certain items, and scanning your receipt after checkout. Sometimes you can even get Shopkick points simply by entering the store.

Shopkick isn’t a direct competitor or alternative to Drop. You can still use Shopkick in conjunction with Drop or some other cash-back app. The main issue you may run into is only being able to link your credit card to one of the apps.

You can redeem Shopkick points for gift cards to retailers like Starbucks, Target, and Walmart. Shopkick points only expire after six months of inactivity.

Related: This Savings Pro Collected $830 from Ibotta and Rakuten Last Year. Here’s How She Did It.


Honey is a cash-back site that also shows promo codes. You can install Honey as a browser extension or use it directly through the Honey website. There’s no app version to download.

The promo codes are sometimes expired or ineligible, but you can still earn points by activating the cash-back option.

Honey also has a Droplist feature that works like a shopping wishlist. You can add certain items on this wishlist and when the price drops, Honey notifies you. This comes in handy if you always want to be sure you’re paying the least amount possible.

The Honey main page shows deals and sales from stores and brands like Adidas, Target, and Nordstrom Rack.

Related: DollarSprout’s Honey Review

Drop App Review Summary

The Drop app isn’t as intuitive as other cash-back apps and portals, and with so many other options, there’s no real reason to download Drop. It adds extra steps that are cumbersome for the modern shopper. Reviews for Drop are also lower than they are for competitors like Rakuten or Honey.

If you want to earn cashback while you’re shopping, check out Rakuten or even Dosh instead. Both of these services offer better rewards that are easier to redeem than Drop.

Zina Kumok

Hi, I'm Zina! I'm a personal finance expert with a passion for helping millennials figure out their most pressing financial issues. My interest is personal -- I paid off my student loans in three years and have been helping others take control of their finances ever since. My work has been featured in the Washington Post, Fox Business, Time, Quicken Loans, LendingTree, Forbes, Money.com, Mint, and many more.  I currently live in Indianapolis, IN with my husband and two dogs.

Uche Great
Uche Great

Can Drop be used in any country?


Drop used to be great, but they seemingly went all-in on crypto and when that failed, they stopped allowing people to redeem any of their points. I have $68 worth of points that I have not been able to redeem since April. Their customer service basically tells you there is nothing they can do for you when you complain about not being able to redeem rewards.

Kellie Gastley
Kellie Gastley

I have had over 100,000 points for four months and have yet to be able to redeem them. I have emailed customer service multiple times and they are useless. I have unlinked all my cards and try every Thursday to redeem and within one minute all gift cards are gone. This app used to be great but ever since they restructured how you redeem it is a complete disaster.

Judy Berry
Judy Berry

Drop was cool 4 years ago but now they seem to limit how you can redeem points. I have over 80,000 points that I have been trying since September to redeem. I even set a weekly reminder because, apparently, you can only redeem on Thursdays at 1 PM. For the past 3 months they’ve been all out of redemption options immediately so it makes me wonder if it’s now a scam!


I don’t think they’re out. I think there are no gift cards . They don’t exist. I’ve been trying for 6 months every week and am never able to redeem. They should just shut down as I don’t see the purpose why they are still in business! Very frustrating as no one is hearing our complaints.

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