Frequently Asked Questions – DollarSprout Rewards

How does DollarSprout Rewards work?

DollarSprout Rewards helps you find coupons and earn cash back when shopping online, saving you money on everyday purchases. The free Chrome and Safari browser extensions automatically find and apply the best coupons for over 15,000 merchants as you shop, saving you money at checkout. You’ll also earn cash back rewards that stack on top of existing loyalty programs at eligible merchants.

What merchants are part of the network?

Rewards are available at over 15,000 eligible online merchants, including but not limited to:

How do I get DollarSprout Rewards on my phone?

At this time, the DollarSprout Rewards cash back browser extension is only available on the PC-based versions of Chrome and Safari. We are working as fast as we can to produce a mobile option so you can earn rewards on the go. 

How do I start saving and earning rewards?

Simply download and install the DollarSprout Rewards browser extension from the Apple App Store or Chrome Web Store. Once installed, you can start shopping smarter and automatically earn cash back on many of the purchases you already make online every day.

How does it work? 

As you browse and shop online merchants, the extension will alert you to any available cash back reward offers. Simply click to activate the cash back offer before check out. The extension will keep track of the transaction and cash back earned. You can view any pending, confirmed, and paid cash back in your Earnings dashboard.

How do I apply coupons?

On an eligible merchant’s checkout page, the extension displays a pop-up window with any available coupons you can apply. Click the button and the best deal from all available coupons will be applied to your order at checkout.

When will I see my rewards?

After an eligible purchase, rewards can appear in your dashboard in as little as one or two days, as soon as the sale is reported by the merchant. Some merchants take longer than others to report sales; for example, some merchants will not report the sale until the product ships.

How am I paid the cash back I’ve already earned?

Pending cash back rewards are paid out only after they are confirmed. Confirmed rewards are automatically paid out monthly through PayPal once you’ve earned over $5 in rewards.

To receive payment, connect your existing PayPal account by following the prompts within the extension. If you do not have a PayPal account, you can create one through the extension.

How many rewards can I earn from each merchant?

There is no limit to the number of rewards you can earn from a merchant.

Keep in mind that for your online safety and to prevent fraud and violations of our Terms of Service, we may contact you if you have multiple pending rewards from the same merchant.

Where do I go to see my cash back rewards and payment status?

You can easily and quickly view the status of your cash back rewards and account balance in your Earnings dashboard in the Chrome or Safari extensions. You can also manage your contact info, payment preferences, and other account settings in your dashboard.

I know I made a transaction, why didn’t I earn a reward?

If you know a sale occurred, but you don’t see it listed on your dashboard, don’t worry. Until the merchant notifies us a sale occurred, we won’t know about it. Some merchants notify us within an hour, and occasionally, other merchants can take up to several days to notify us of a sale.

If it’s been more than four days, and you still don’t see your sale pending in your dashboard, see this article for six reasons a user may not get credit for earning. 

What does it mean if a sale is pending?

After a sale is completed from one of your activated cash back offers, the associated rewards will appear in your dashboard as pending. It can take up to 48 hours (sometimes more) for merchants to notify us of a completed sale. Cash back rewards may be marked pending if a merchant places a temporary hold on the sale:

Merchants typically place a hold of 30+ days to ensure the order is not canceled or returned. This hold period may be longer depending on the merchant (e.g., the hold period for hotel bookings can extend until after your stay ends). After a merchant’s hold period has cleared, your transaction status will change from pending to confirmed.

Why is my merchant no longer supported?

First, check for any ad blockers or firewalls that may be preventing the extension from working. Even being signed onto a work VPN can sometimes prevent some extensions from functioning properly. If your merchant is still not offering cash back after confirming no other issues, it’s possible our merchant relationship changed and that merchant is no longer a part of our network.

How can I get additional support?

If you have questions that remain unanswered, you may contact us at rewards-support@dollarsprout.com for additional help. Please allow 1-2 business days for a response.